Terms of service

Shipping Policy

Last Updated: 4 March 2026

1. Order Processing

All orders are usually processed within TWO (2) business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand or item goes out of stock, order processing may take up to 3-5 business days in order to replenish stock to meet the demand.

2. Shipping Locations

We currently ship to:

  • Singapore

International shipping may be offered in the future.

If international shipping becomes available, customers will be responsible for any customs duties, taxes, or import charges imposed by their country.

3. Shipping Methods

Orders are shipped using reliable courier or postal services.

Typical delivery options may include:

  • Standard courier delivery
  • Local courier services

The shipping provider will be selected based on the destination and order size.

4. Delivery Time

Estimated delivery times after dispatch:

Singapore:
1–3 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, or unforeseen circumstances.

We are not responsible for delays caused by courier companies or events beyond our control.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Shipping method

From time to time, free shipping promotions may be offered for qualifying orders.

6. Order Tracking

When available, a tracking number will be provided after the order has been shipped.

Customers can track the delivery status through the courier's tracking system.

7. Delivery Responsibility

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

If a delivery fails due to incorrect address information, additional shipping charges may apply for re-delivery.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the damaged package or product (if applicable)

We will review the case and arrange a replacement or refund where appropriate.

9. Shipping of Candle Products

Beeswax candles are natural products and may soften in high temperatures during transport.

We take reasonable care in packaging our products to protect them during shipment.

Minor cosmetic changes due to temperature exposure during transit do not affect the functionality of the candles.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

The updated policy will be posted on this page with the revised date.

11. Contact Information

For shipping-related inquiries, please contact:

Email: luxsacracandles@gmail.com